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Cookie Policy

GDPR | Europcar International Cookie Policy




Europcar International collects information about your device by using cookies and similar technologies.


Cookies and other similar technologies are tracers stored on your device when you visit our website (the "Cookies").


This policy (the "Cookie Policy") aims at describing the different types of Cookies used in connection with Europcar International website www.europcar.bg and controlled by Europcar International.


This Cookie Policy complements and should be read in conjunction with Europcar International Privacy Policy which is available here.


TABLE OF CONTENT



  1. A.   What kind of Cookies is used by Europcar and for what purpose?
  2. B.   For what period will Europcar retain the Cookies?
  3. C.   Third party Cookies
  4. D.   Is the information collected through the use of Cookies transferred outside the EU?
  5. E.    How to manage your cookies?
  6. F.    Who should you contact when you have a query regarding the use of your cookies?
  7. G.   Changes to this Cookies Policy















A.    What kind of Cookies is used by Europcar and for what purpose?

 

Europcar uses different kind of cookies for the following purposes:


Please find below detailed information about the purpose for which Europcar International uses cookies.


 

Description/ Purpose

 

Cookies

Persistent/ Session cookies

Data transfers outside the EU?

Essential Cookies

These cookies are essential for Europcar International to ensure the proper functioning of our website and the security of its environment. Without these cookies, we cannot memorise the choice you make and the information you provide during the booking process on our website and we are not able to proceed to your booking.


For this purpose, Europcar International collects information about:

  • the details of the choice you made during the booking process (e.g. regarding the vehicle, location);
  • the information necessary for your booking (i.e. station, date of the rental pickup and return, vehicle type, extra).

Europcar essential cookies (JSESSIONID, Synchronize, ejCC_3, TS01X)

Session

No

These cookies are essential for Europcar International to ensure the functioning of the privacy center and memorize your cookies settings.


For this purpose, Europcar International collects information about your cookies preference (consent or withdrawal of your consent).

TagCommander

Persistent

No

Functional Cookies

These cookies are used by Europcar International to give you access to certain functionalities of our website to facilitate and enhance your navigation experience and selection of products/ services:

  • online chat to provide you online assistance;
  • recording of your preference (language, station, etc.);
  • classification of products/ services depending on various criteria (sales performance, most popular, time and place of the search, etc.).

For this purpose, Europcar International collects information about:

  • the use of the online chat;
  • the choice you make regarding your navigation preference (e.g. language, station, etc.).

Europcar functional cookies (DotcarClient, EuropcarLocale)


Persistent

No

iAdvize

Persistent

Yes

BD4Travel

Persistent

No

Analytics Cookies

These cookies allow Europcar International to analyse how our customers use our website in order to track its performance, enhance its quality and your navigation.


For this purpose, Europcar International collects information about:

  • the number of users navigating on our website;
  • the pages of Europcar International website most visited;
  • the number of error messages that might occur when navigating;
  • the loading time of our website pages;
  • the visitors country of origin;
  • the visitors device/browser you use;
  • the type of products/services purchased;
  • the interactions on tests Europcar International may realise on specific sections of the websites (e.g. to calculate the number of visitors, the number of "click");
  • the interactions with other customers' comments (e.g. the number of comments per products, the number of views of the comments, the purchases of products with comments, etc.).

Google Analytics

Persistent

Yes

Dynatrace

Persistent

No

AT Internet

Persistent

No

AB Tasty

Session

Yes

Webtrends

Sessions

Yes

Reevoo

Persistent

No

Advertising Cookies

These cookies are used by Europcar International and our marketing agencies to measure the effectiveness of our media advertising campaigns.


For this purpose, Europcar International collects information about:

  • the number of users navigating on our website;
  • what advertising has been displayed during your navigation;
  • whether you have click on the advertising or not;
  • whether you have purchased an advertised products/services;
  • sales statistics.

Netbooster DBM

Persistent

Yes

DoubleClick Floodlight

Persistent

Yes

Criteo

Persistent

Yes

Bing

Persistent

Yes

SaleCycle

Persistent

Yes

Adventori

Persistent

Yes

SalesForce

Session

Yes

Yahoo gimini

Persistent

Yes

Adara

Persistent

No

Google Adwords/ Remarketing

Persistent

Yes



 

B.     For what period will Europcar retain the Cookies?

 

Europcar International is using "persistent" and "session" cookies:


You will find below a list of "persistent" Cookies used by Europcar and the relevant retention period.





 

Cookies

Persistent/ Session cookies

Retention period

Essential Cookies

Europcar essential cookies (JSESSIONID, Synchronize, ejCC_3, TS01X)

Session

30min

TagCommander

Persistent

13 months

Functional Cookies

Europcar functional cookies (DotcarClient, EuropcarLocale)


Persistent

7 days

iAdvize

Persistent

3 years

BD4Travel

Persistent

Undefined time or as long as the user does not delete them

Analytics Cookies

Google Analytics

Persistent

2 years

Dynatrace

Persistent

2 years

AT Internet

Persistent

1 year

AB Tasty

Session

13 months

Webtrends

Sessions

2 years

Reevoo

Persistent

Up to 2 years

Advertising Cookies

Netbooster DBM

Persistent

13 months

DoubleClick Floodlight

Persistent

13 months

Criteo

Persistent

2 years

Bing

Persistent

2 years

SaleCycle

Persistent

2 years

Adventori

Persistent

90 days

SalesForce

Session

2 years

Yahoo gimini

Persistent

2 years

Adara

Persistent

2 years

Google Adwords/ Remarketing

Persistent

13 months



 

C.    Third party Cookies

 

Europcar International uses third party Cookies which are Cookies used by third parties when you visit our website.

Third party Cookies used on our website are listed below:


First party Cookies

Third party

Essential Cookies

Europcar essential cookies

TagCommander

N/A

Functional Cookies

Europcar functional cookies

BD4 Travel

iAdvize

Analytics Cookies

 

Google Analytics

Dynatrace

AT Internet

Reevoo

AB Tasty

Webtrends

Reevoo

Advertising Cookies

SalesForce

Adara

Netbooster DBM

DoubleClick Floodlight

Criteo

Bing

SaleCycle

Adventori

SalesForce

Adara

Google Remarketing

Europcar International would like to draw your attention to the fact that this Cookies Policy does not apply to the use of third party Cookies and that Europcar International is not responsible for the use of information collected through these Cookies by third parties. We encourage you to review the privacy policies of these third parties to further understand the rules applicable to the processing of your information.

In addition, please note that most internet browsers offer the possibility to block third party cookies.



D.    Is the information collected through the use of Cookies transferred outside the EU?


Europcar International would like to draw your attention to the fact that information collected through the use of certain cookies can transfer outside of the EU. This can be explained for the reason that some of our providers maintain servers all around the world for a better service quality.

As detailed in section A, it concerns the information collected through the following cookies: iAdvize, Google Analytics, AB Tasty, Webtrends, Reevoo, Netbooster DBM, DoubleClick Floodlight, Criteo, Bing, SaleCycle, Adventori, SalesForce, Google Remarketing.

We encourage you to review the privacy policies of these providers to further understand the rules applicable to the transfer of your information.


You can have more information on these transfers by reading Europcar International Privacy Policy’s dedicated section

 

E.   How to manage your cookies?

 

You can enable or disable the use of Cookies and ask for deletion of this information at any time by using Europcar International privacy center available here.

Subject to certain conditions, you can benefit from data protection rights regarding the processing of your personal information, including with respect to Cookies (e.g. a right of access, rectification, suspension). You can easily accept or refuse their use by choosing the appropriate options in the privacy center. You can also withdraw your consent and ask for deletion of this information at any time.

You can have more information on these rights by reading Europcar International Privacy Policy section dedicated to data protection rights or you can exercise the rights via the online form available here.

You can also manage your cookies settings in your web browser. For more information on how to manage your Cookies via your browser, please refer to the specific browser ‘Help’ section’ or click on the relevant link: Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, Apple Safari.

 

 

F.   Who should you contact when you have a query regarding the use of your cookies?

Should you have any query regarding the use of Cookies by Europcar International, please contact: dpo@europcar.bg  


G.  Changes to this Cookies Policy

This Cookie Policy was last amended on the 24th of May 2018.


Europcar International reserves the right to amend this Cookie Policy at any time.

When a change impacts the use of Cookies on Europcar International website, such change will be notified to you and Europcar International will seek again to obtain your consent via the privacy center.


Call our reservations team: + 359 (0)700 18 688

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